SHIPPING POLICY
Brand: Kevlinss™ | Legal Operator: Guangzhou Qiance Trading Co., Ltd. | Legal Representative: Wang Sulan
Customer Support: service@kevlinss.com | Business Address: Room 504, No. 15, Lane 1, Taining Houjie, Haizhu District, Guangzhou
Effective Date: October 22, 2026
1. Shipping Overview
Kevlinss™ aims to make the movement of an order understandable from preparation through dispatch and delivery. This policy explains order preparation, estimated transit, shipping charges, dispatch origin, tracking, delivery exceptions, and the steps customers can take when a shipment does not progress as expected.
The estimate below is a general guide rather than a guarantee of delivery on a particular date. The actual shipment record and any applicable destination-specific information should be considered when assessing an individual order.
2. Order Preparation
The proposed standard for this policy is 1–3 business days for order preparation. Preparation is the stage in which an order is reviewed, its details are checked, and the item is made ready for dispatch.
This period is separate from the delivery estimate. A parcel's transit estimate begins after dispatch, not when the order is first submitted.
Preparation may require additional review if an order contains incomplete delivery details, an item requires an availability check, or an operational issue prevents immediate dispatch. If a material delay affects an order, the customer should contact service@kevlinss.com for clarification.
The 1–3 business-day preparation period is a draft operating assumption because the actual preparation time was not supplied in the business information provided for this policy set. Confirm the live fulfillment process before publishing this statement.
3. Estimated Transit Time
The estimated transit time is 3–7 days after dispatch.
Transit refers to the period during which a dispatched parcel travels through the delivery network toward the destination. It does not include order preparation. Actual delivery can vary with destination, carrier routing, weather, transport capacity, local operating conditions, and other events that may affect a shipment.
An estimate should not be interpreted as a guarantee that every parcel will arrive within the same period. If the tracking record indicates an unusual delay, customers may contact us for a review.
The 3–7-day transit estimate must be consistent with the store's actual carrier services and delivery destinations. If different destinations have materially different transit expectations, those differences should be disclosed before the order is submitted rather than hidden in a general statement.
4. Shipping Charges
Any applicable shipping charge is intended to be calculated according to the destination and available shipping option, then displayed at checkout before the order is submitted.
No universal free-shipping promise or fixed shipping amount is made by this policy. Customers should review the shipping information presented for their destination before finalizing an order.
Store configuration requirement: This wording assumes that the live checkout displays any applicable shipping charge before the order is submitted. Confirm the actual Shopify shipping settings and destination rules before publication. If the store uses a different structure, this section must be updated to describe that structure accurately.
5. Fulfillment Origin
The origin of a shipment depends on the actual fulfillment arrangement used for the order. Products may be dispatched from a facility selected according to inventory availability and destination, where the store's operations support such arrangements.
We do not describe an order as locally dispatched unless it is in fact dispatched from a local facility. The location shown by a tracking record may refer to a carrier sorting point rather than the original dispatch facility.
If the fulfillment arrangement changes in a way that materially affects the delivery information shown to a customer, the store should update its descriptions or provide clarification where appropriate.
The store owner should verify that this description matches the real supply and dispatch process. No specific warehouse, local inventory, or manufacturing location is promised by this policy.
6. Dispatch Confirmation and Tracking
When tracking information is available, a shipment confirmation should be sent using the contact details associated with the order. Customers should check the message for the tracking reference and use the carrier's tracking service to follow the parcel.
Tracking updates may not appear immediately after dispatch. A temporary gap in updates does not necessarily mean that the parcel has stopped moving.
If the tracking reference is unavailable, invalid, or appears to belong to another shipment, contact service@kevlinss.com and provide the order reference. We will review the information available and explain the next step.
Customers should retain shipment notifications and order records until delivery is complete.
7. Delayed or Missing Shipments
If tracking has remained unchanged for an extended period, the parcel appears lost, or the delivery status does not match the actual circumstances, contact our support team.
Please include the order reference, tracking information, and a brief description of the issue. Where appropriate, we may review the carrier record, request further details, or seek clarification through the available delivery channel.
A tracking status marked as delivered does not automatically prevent a customer from reporting non-receipt. We will consider the available information rather than treating the status alone as conclusive proof that the parcel reached the intended recipient.
If a shipment cannot be located, the appropriate next step will depend on the investigation, the available evidence, and applicable consumer law. Customers will be informed of the available resolution after the relevant information has been reviewed.
8. Address Accuracy and Delivery Attempts
Customers should review the delivery address before submitting an order. An incomplete or incorrect address may affect dispatch, routing, or successful delivery.
If a correction is needed, contact service@kevlinss.com as soon as possible. We will review whether the change can still be made. Once a parcel has entered the carrier's network, the store may have limited ability to alter the destination.
If a carrier cannot complete delivery, customers should review the tracking instructions and contact us if assistance is needed. Additional carrier handling, a failed delivery attempt, or an address issue may affect the final arrival date.
9. Events Outside the Normal Delivery Route
Weather events, transport interruptions, customs procedures where applicable, public holidays, carrier capacity, and other operational circumstances may affect transit. These events can cause the actual arrival date to differ from the estimate.
We aim to provide accurate information when a delay becomes known. Customers should contact us if a shipment appears affected by an unusual event or if the available tracking record does not explain the delay.
10. Customer Support and Policy Consistency
After-sales requests concerning shipping are handled within 3 business days of receipt. Handling the request means reviewing it and taking the appropriate next step; it does not guarantee that a carrier investigation will be completed within the same period.
For shipping questions, delayed parcels, or tracking concerns, contact service@kevlinss.com.
This policy should remain consistent with the FAQ, Return & Refund Policy, product pages, order communications, and footer. Before publication, verify the preparation period, transit estimate, shipping-charge calculation, fulfillment origin, and actual tracking process against the live store.