RETURN  POLICY

Brand: Kevlinss™ | Legal Operator: Guangzhou Qiance Trading Co., Ltd. | Legal Representative: Wang Sulan
Customer Support: service@kevlinss.com | Business Address: Room 504, No. 15, Lane 1, Taining Houjie, Haizhu District, Guangzhou

Effective Date: October 22, 2026

1. Our Return Standard

Kevlinss™ aims to provide a clear process for customers who need to return an eligible product or report an item that does not match the order. This policy explains the return window, condition requirements, request procedure, return destination, shipping responsibilities, and refund handling.

A return request is not approved automatically simply because it is submitted. Each request is reviewed against the conditions below, while any mandatory consumer rights under applicable law remain unaffected.

2. Return Window

Customers may request a return within 30 calendar days after the product is delivered. The delivery date is the starting point for calculating the return window.

We recommend contacting customer support as soon as you identify a concern. If a delivery record is unclear or the product arrives in multiple parcels, explain the circumstances in your request so the relevant dates can be reviewed.

A request should be submitted within the stated window. Contacting us before sending an item back helps establish the request date and ensures that the correct instructions can be provided.

3. Condition of Returned Products

Unless applicable law provides otherwise or a product-specific disclosure states a permitted exception, a standard return should meet the following conditions:

• The item is unused and has not been altered.

• The item remains in its original condition.

• Original packaging, accessories, and included components are retained where available.

• The product can be identified and matched to the relevant order.

• The return is sent in accordance with the instructions provided after approval.

Products that have been damaged through misuse, modified, or returned with missing components may require additional assessment. Please describe any existing damage or packaging issue when requesting a return.

Do not send an item back before contacting customer support. Unannounced parcels may be difficult to identify, and sending merchandise to an unconfirmed destination can delay the review.

4. How to Request a Return

To begin, email service@kevlinss.com with the following information:

1. Your order reference.

2. The product you wish to return.

3. The reason for the request.

4. A description of the item's current condition.

5. Clear photographs or other relevant evidence, if the issue concerns damage, incorrect contents, or a difference from the listing.

Our team will review the information and may ask for additional details where reasonably necessary. We aim to handle after-sales requests within 3 business days of receipt. This is the target for handling the request, not a guarantee that every inspection or final resolution will be completed within that period.

If the return is approved, we will provide the next steps, including the appropriate return destination and any relevant packing or identification instructions.

5. Return Destination

The business address displayed at the beginning of this policy identifies the operator of Kevlinss™. It is not automatically the designated return warehouse.

Please do not send merchandise to the business address unless our support team expressly confirms that it is the correct destination for your particular return. Following approval, use the return address and instructions supplied by our team.

Customers should retain the tracking reference and dispatch record for an authorized return. These details can help us locate the parcel if the carrier's record becomes unclear.

6. Return Shipping Responsibilities

For a return requested because of personal preference or a change of mind, the proposed standard is that the customer arranges and covers the return shipping cost.

If an item arrives damaged, defective, incorrect, or materially different from its published description, contact us before returning it. We will assess the information and provide an appropriate resolution. Where a return is required because of an issue attributable to the store or the supplied item, the intended standard is that the customer will not bear the reasonable return shipping cost.

These shipping-responsibility rules are proposed operating terms and must be confirmed against the store's actual practices before publication. Nothing in this policy removes rights that cannot legally be excluded.

7. Damaged, Defective, Incorrect, or Incomplete Items

If your item arrives damaged, contains the wrong product, is missing a component, or materially differs from its description, email our support team promptly.

Please include the order reference, a concise explanation, and photographs showing the relevant issue where practical. Retain the packaging if possible until we have reviewed the concern.

We may ask questions or request additional images to determine the appropriate next step. Depending on the circumstances, the resolution may include a replacement, a refund, or an authorized return. The appropriate solution will depend on the issue, the available information, and applicable consumer law.

A carrier status marked as delivered does not automatically end our review of a report that the parcel was not received. We may examine the tracking record and other relevant details before determining the next step.

8. Refund Approval and Timing

Once a refund is approved, allow 7–10 business days for the refund to appear, counted from the date of approval. This is the standard timeframe used in this policy set. The time at which the refund becomes visible may depend on the relevant processing channel and its procedures.

A refund may require the return to be received and inspected before approval, where inspection is reasonably necessary. Our team will explain if additional information is required before the review can be completed.

If the stated period has passed and the refund has not appeared, contact service@kevlinss.com with your order reference and the date of approval. We will review the available records and explain the next steps.

9. Requests That Need Additional Review

A return may require additional review if the item cannot be identified, the information provided is incomplete, the condition differs materially from the description in the request, or the parcel has not reached the confirmed return destination.

Additional review does not mean that a request will automatically be rejected. We will consider the relevant details and explain what information, if any, is still needed.

Where a return is not approved, our response should explain the applicable reason and any available next step. Mandatory consumer rights remain unaffected.

10. Contact and Policy Updates

For return instructions, eligibility questions, or refund follow-up, contact service@kevlinss.com. Please keep the order reference and relevant correspondence available until the matter is resolved.

This policy may be revised when store operations or legal requirements change. The version published on the website should reflect the actual return procedure. If another applicable legal requirement provides a greater level of protection, that requirement will take precedence to the extent required by law.