CONTACT US
Kevlinss™ is operated by Guangzhou Qiance Trading Co., Ltd. | Legal Representative: Wang Sulan
Customer Support: service@kevlinss.com | Business Address: Room 504, No. 15, Lane 1, Taining Houjie, Haizhu District, Guangzhou
Business Address:
Room 504, No. 15, Lane 1, Taining Houjie, Haizhu District, Guangzhou
Customer Support Directory
Kevlinss™ provides a direct contact channel for questions about bookends, decorative desk accessories, product specifications, existing orders, delivery concerns, and after-sales requests.
Email: service@kevlinss.com
Telephone: +86 13066122646
Customer Service Hours: 8:00 AM–10:00 PM
Business Operator: Guangzhou Qiance Trading Co., Ltd.
Legal Representative: Wang Sulan
The contact details above identify the business responsible for operating this website. Please use the published email address or telephone number when you need assistance with a store-related matter.
How to Send an Effective Inquiry
To help us understand your request, please provide a concise explanation of the issue. If your question concerns a particular product, include its name or the relevant product page. For an existing order, include the order reference shown in your order information.
For a delivery concern, explain what you have observed and include the tracking information if it is available. For a product that arrives damaged, incorrect, or incomplete, provide clear photographs of the item and its packaging where practical. These details help us assess the matter without requiring you to repeat the same explanation through multiple messages.
Please send only information relevant to your inquiry. Do not include passwords, unnecessary identity documents, or unrelated personal details in a support message.
Product Questions
Customers may contact us before ordering to clarify product dimensions, listed materials, appearance, included components, or other specifications. Where a detail is not stated on the product page, our team can review the question and provide clarification if reliable information is available.
Photographs can be affected by lighting, display settings, and image reproduction. If an important visual detail is unclear, identify the particular image or feature in your message so that the question can be addressed accurately.
We avoid treating assumptions as confirmed product specifications. If a requested detail cannot be verified, we will not present an unsupported answer as a guaranteed fact.
Order and Delivery Assistance
For questions about order preparation, dispatch, tracking, or a delivery that appears delayed, contact service@kevlinss.com. Include the relevant order reference and explain whether tracking is unavailable, has stopped updating, or shows a delivery status that does not match what you received.
Estimated transit is 3–7 days after dispatch. Order preparation is a separate stage, and the transit estimate does not begin until dispatch. If a shipment appears lost or the tracking information is inconsistent, contact us for a review. A delivery-status message alone does not prevent us from considering the details of a customer's report.
If you need to correct a delivery address, contact us as soon as possible. A change may not be possible after the parcel has entered the carrier's network, but our team can explain the available next steps.
Returns and After-Sales Requests
Eligible return requests may be submitted within 30 days after delivery. Please contact us before sending an item back. Our team will review the request and provide instructions, including the appropriate return destination if the request is approved.
For damaged, defective, incorrect, or materially misdescribed items, describe the issue and attach supporting photographs where appropriate. Please do not discard relevant packaging until the concern has been reviewed, if it is practical to retain it.
Approved refunds are expected to appear within 7–10 business days after approval. The time required for an individual refund to appear may depend on the relevant processing channel. After-sales requests are handled within 3 business days of receipt; this refers to handling the request, not necessarily completing every investigation or resolution within that period.
Response and Follow-Up
We aim to handle after-sales requests within 3 business days. If a matter requires additional information, a carrier investigation, or further assessment, please respond to our request with the relevant details so the review can continue.
If you have already contacted us, keep your original message and any reply for reference. When following up, use the same email conversation where possible. This helps maintain a clear record of the issue and the steps already taken.
Important Address Information
The business address shown above identifies the operator of Kevlinss™. It is not automatically a return warehouse address. Please do not send merchandise to that address unless our support team expressly confirms that it is the correct destination for your approved return.
For formal store-related inquiries, product questions, and after-sales assistance, contact service@kevlinss.com. We aim to make the route to assistance clear and to provide instructions that are relevant to the specific matter being reviewed.